Frequently Asked Questions

For DHHS nominated sites these drug screens for child protection can only be done during specified times. Please contact your case worker to confirm the address and time you can get these done.

If your case worker has instructed you to attend a DHHS nominated site for a urine drug screen, please ensure you bring along the pre-filled chain of custody form/request slip and this will be charged to the DHHS.

Only the referring organization can receive the results for these tests. Clinical Labs staff cannot disclose any results to DHHS clients only their case worker who must provide their individual team code for appropriate ID.

If you are running late or cannot attend your drug screen as specified by the DHHS you must contact your case worker or advise them and re-book a new time. This is your responsibility to attend your appointment.

Please ensure you bring your photo ID to your collection or the collection will not be accepted. Your sample will be marked as a recollect and will not be acceptable for you case. Please contact your case worker to discuss appropriate ID.

For Pre-employment screening, court requested screening or general drug screens you can attend any collection centre provided you a request slip/ referral letter from the prospective employer or a doctor.

For DHHS nominated sites these drug screens for child protection can only be done during specified times. Please contact your case worker to confirm the address and time you can get these done.

For Urine Drug screens requested by a company/organization the organization who requested the test will be invoiced for the testing unless otherwise specified. If you choose to get a drug screen on your own accord you will be charged on the spot a fee of $150.

Only the referring organization can receive the results for these tests.

Please ensure you bring your photo ID to your collection or the collection will not be accepted.

Please complete our “receive a quote” section on our website or call 13 LABS. Please include exactly what tests you need, for how many people, whether it is regular or once off and when you would like a Clinical Labs Collector to attend your site. One of our staff from the commercial department will provide a quote.

On-site includes collection of sample using AS4308 collection standards which provides an instant results that simply states whether the urine was negative or non-negative for drugs of abuse. A report will be produced and the sample will be kept in the lab for 7 days. If the sample is non-negative the client will be required to produce another sample to be sent to the lab for GCMS confirmatory testing. These results can take up to a week. Lab Based testing includes a collection of urine using AS4308 collection standard and then sent to the Toxicology lab securely to be tested using AS4308 testing standards, if the sample is non-negative it will be GCMS confirmatory tested.

Once you have had an account created with Clinical Labs for our services, contact the commercial department on 13 LABS to advise what dates you need a Clinical Labs staff member to attend. We prefer one weeks notice for an on-site booking